Solving the housing crisis in the East of England

Abbey Estate FAQs

Your questions, answered


You'll find some of the most frequently asked questions below but if you find your question isn't there please get in contact with us via our contact form. 


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Who’s doing this?

We are Flagship Group, working together with a range of experts. We are also working closely with a range of other organisations as we know that we can only make a real difference if we work together. In November 2019 Flagship Group entered into a Memorandum of Understanding with Norfolk County Council and Breckland Council. What this means is that we committed to work together for the benefit of the Abbey.

Why are you doing this?

We know from what you’ve told us that there are things that you love about living on the Abbey, but we also know that there are issues too – things such as anti-social behaviour, fly tipping, the condition of the properties, and use of the garage sites.  We want to bring long-term improvements to the Abbey that tackle the issues that you have told us about in our conversations.

The benefits would be for today’s and tomorrow’s residents. The Abbey estate is an important part of Thetford: what benefits the Abbey estate, and its residents will benefit Thetford as a whole.

This is a once in a generation opportunity for the Abbey.

Will you make any money out of this?

No, absolutely not. We will make no profit, any extra will go towards providing affordable homes and creating sustainable communities

How are you listening to residents’ views?

We began speaking to residents in 2019 to find out what matters to you in your community. Then, in 2021, we carried out consultation on possible options for the Abbey. We heard your feedback and we’ve considered this carefully. We’ve also been carrying out work to understand what improvements might be possible for the Abbey; we’ve been thinking about things such as costs and disruption.

And, we’re going to keep on listening to your views in the months and years to come: whatever we do on the Abbey will be shaped with your feedback. You can have your say via our contact form linked below. 

What’s the timescale for this?

We expect to have a plan for the Abbey ready by the end of the year to share with you at a public exhibition. Once we have a plan, we have to go through various processes before we can start work. We don’t expect work to start for 3-4 years. And, we won’t carry out all the work at once, whatever we do will be done in phases. We want to cause minimal disruption for the community.

You might see people around and about carrying out surveys for us but that absolutely does not mean that any work has started.