Solving the housing crisis in the East of England

Why Flagship?

We build homes, let, improve and maintain them. We give our people the freedom to try new things and do whatever they need, to solve problems in doing what’s right for our tenants. After all, we know that great people doing great things delivers outstanding customer service.

We’ll make sure that you have the right skills and training at your fingertips and we'll provide you with opportunities to grow. 

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Life at Flagship

We’ll always give you the freedom to do what’s right. You'll have the autonomy to be creative, innovative, and to try something new. We're a leader of change. We don’t want to stick to the same old way of doing things. Every day we want to improve what we do and move towards bigger and better things.

We have a blended approach to work, where work is what you do, not where you do it. This approach is inclusive and innovate and has allowed us to create a culture of trust, creativity and empowerment for our people.

Most importantly we give our people the technology, the equipment and the environment to enable them to still feel connected and able to do their best work for our tenants, our business and each other. 

Our culture

We live and breathe our values

Our values are at the heart of everything we do. They shape who we are. They steer our decisions. They guide our actions. They help us to grow. We wouldn’t be where we are now without them.

Great people doing great things
Great People Doing Great Things

Our people are what make this place great. We trust you to do the right thing. Don’t be afraid to try new things; some of our best learning comes from our greatest mistakes. We are all adults here, which is why we show each other mutual trust and respect. We put people first, keep people at the heart of everything we do and value our differences.

Relentlessly Improving Performance
Relentlessly Improving Performance

We’re always looking for a better way of doing things. It never stops. We continually look to understand and improve what we do – we call this the Flagship Way. We will give you the tools and support to do this. We are all part of the same company, with the same purpose. That’s why we always strive to work together as one team to make things happen and achieve results.

Delivering outstanding customer service
Delivering Outstanding Customer Service

We want our service to “stand out” in everything we do; remembering how it could impact on our tenants’ homes and lives. We enjoy and take pride in our work and we say what we mean and mean what we say. We love what we do and why we do it.

Spending money wisely
Spending Money Wisely

We think twice before spending our money. We want to make sure that everything we do, including what we spend our money on, adds value our tenants. Not only that but it’s important to remember that our time and resources cost money too. 

Everyone's welcome

We treat everyone fairly, with dignity, and respect. Everyone should be able to be themselves at work, with the freedom to express who you are. Our differences are a strength, not a weakness. That’s why we’re committed to creating a culture which is inclusive. We encourage open conversations. We want to break stereotypes and we’re not afraid to speak out.

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