The Flagship Way

Continuous Improvement

We are committed to ensuring that we continually improve our services for the benefit of our customers.

This takes listening and understanding, openness and seeing what truly matters. It demands never being satisfied and always looking for a better way..

What this means to our staff:

1) Delivering outstanding customer service

  • Doing what's right for the customer;
  • Understanding our customers journey;
  • Listening to what our customer needs.

2) Relentless pursuit of continuous improvement

  • Eliminating waste from our systems;
  • Being open about our performance and finding the right way to improve it.

3) Professional people delivering services professionally

  • Having the right people in the right roles;
  • Investing in our people through learning and development opportunities;
  • Being clear about the attitudes and behaviours expected of a Flagship Employee.

4) Demonstrating effective leadership

  • Leading by example;
  • Thinking and behaving like customer focused business people;
  • Effectively communicating;
  • Developing themselves and their teams;
  • Acting in a disciplined manner.

If you're interested in finding out more about the way we work, please email our Business Improvement Team