Flagship's Board has overall responsibility for setting strategic goals and monitoring performance against those goals.
Our Board of Directors is made up of Non-Executive Directors, the Chief Executive, the Chief Operating Officer and the Chief Financial Officer. It meets on a regular basis throughout the year. Our Operations Board has responsibility for implementing strategies set by the Flagship Board and for overseeing the day to day operations.
Board of Directors
Peter Hawes – Chair
Peter was appointed as a Flagship Non-Executive Director in October 2016 and appointed the Group’s Chair in November 2017, leading the board in its strategic role. Previously, he was Managing Director of Norse Commercial Services and main board Director of the Norse Group. Before leading on the establishment and successful growth of Norse Commercial Services, he was Managing Director of Norfolk County Services. Peter is also an active member of the CBI.
Paul was appointed as Non-Executive Director of Flagship in April 2013. Paul became the Senior Independent Director in May 2013. Paul trained as an actuary and economist but later became involved in financing energy projects in many parts of the world. He worked for a number of international banks before joining a UK Merchant Bank in the early 1990s where he was involved in Private Finance Partnership projects. He later became a Managing Director of a US Bank. Paul has held Non-Executive Director positions within the NHS, as well as other voluntary positions.
Appointed on 1 May 2015, Rob worked as a partner with one of the ‘big 4’ accountancy firms for over 20 years, leading the public sector audit team for the South East of England. Rob has extensive experience and knowledge of a wide range of organisations including social housing, the police, local government and the NHS. A qualified accountant, he has detailed understanding of financial management and control. In addition to his Board role, Rob is chair of the Audit Committee.
Paula was appointed as Non-Executive Director in February 2018, following five years supporting the Flagship Board as a Co-optee/Advisor. Originally from an HR background, Paula is an experienced Company Director and Business Consultant.
She combines her Non-Executive Director role with running a successful people development consultancy. Paula is committed to helping organisations to change and prosper through realising the potential of their people.
David McQuade – Chief Executive
David was appointed CEO of Flagship in 2008 previously holding the position of Deputy CEO since it formed in 1998.
He leads the Executive Team and is responsible for implementing board strategy and building a culture of continuous improvement. David has over 35 years’ experience in social housing, working with large housing organisations in senior leadership and board roles.
Helen Walsham - Deputy Chief Executive and Chief Operating Officer
Helen's portfolio includes Asset Management, Housing and our repairs and maintenance company RFT as well as a number of central services including HR, Learning and Development, Business Improvement, Marketing and Communications.
Helen is also Chairman of two of our subsidiaries, Gasway and RFT.
David Armstrong - Chief Financial Officer
David’s portfolio includes finance, treasury, business planning, development, IT, business growth, legal and governance.
David is also Chairman of Flagship Housing Developments.
Tony Tann, Managing Director (Flagship Homes - Development)
Tony is responsible for the development and acquisition of new homes for Flagship Group across all tenures, together with the establishment of the Flagship Homes brand within the market sale sector. In addition he holds the portfolio for market rent properties and student accommodation.
Andrew Yuill, Director of Business Growth
Andrew’s responsibility is to lead, develop and deliver Flagship’s business growth strategy, and to identify areas for business growth and change as we understand how markets are changing.
Lorna Blackmore, Director of Communications
Lorna's responsibility is to lead, develop and manage the strategic approach for Communication, PR and Marketing, driving value for money and excellent corporate and customer communications.
Lisa Collen, Director of People
Lisa leads the Human Resources, Learning & Development and Business Improvement Teams. Her focus is to recruit, retain, develop and engage our people, enabling them to reach their full potential to deliver outstanding services to our customers.
Marie-Claire Delbrouque, Director of Housing and Customer Insight
Marie-Claire is responsible for Housing, Customer Insight including our Flagship Response Call Centre and the Customer Operations Group.
Jonathan McManus, Director of Finance
Jonathan is responsible for leading the business on strategy, cost improvement and financial reporting.
Matt Brazier, Director of IT
As a hands-on leader and workplace coach, Matt drives on the digital transformation programme, with a purpose to help business leaders automate, accelerate and re-engineer their service offering.
Ed Marcus, Director Legal and Governance
Ed leads on Legal Services, Governance, Safeguarding, Facilities and Health & Safety. He is also responsible for Anti-Fraud Arrangements.s.
Liam Betts, Managing Director RFT Services and Gasway Services
Liam has more than 20 years’ experience working as a businessman in the trade sector. He leads on the strategic direction of RFT and Gasway to ensure the companies are meeting their business plan objectives.
Emma Palmer, Executive Director (Strategic Partnerships)
With a focus on leveraging our business capacity to increase new housing supply and improve the overall quality of existing homes through regeneration, refurbishment and renewal, Emma is focused on identifying partners we can work together with to achieve this.
Emma takes an overview of relationships with our key stakeholders, developing and strengthening them across the housing sector.
She is currently Vice Chair of Homes for Cambridgeshire and Peterborough and part of the NHF National Devolution Network. In addition, Emma is a non-executive director (co-optee) of Suffolk Housing Society.