We pride ourselves on being a forward-thinking business with a clear purpose. We constantly seek improvement and are always looking for a better way to do things.

We work together to look at systems to help us become more effective and efficient.

We are constantly learning and finding new ways to be creative. We use new technology wherever we can to develop and improve the services we offer.

Our strategy

The Flagship Way

The Flagship way is how we do things around here. It’s all about looking for a better way, to help us become more efficient.

We obsess over delivering outstanding customer service, and continuously improving what we do and how we do it.

This video sheds a bit more light on our culture and what it’s like to work at Flagship:

Our Corporate Social Responsibility


Our ethical approach allows us to make a real difference to others.

We work in a sustainable and environmentally friendly way.

Our strategy enables us to deliver better services and cost savings that will benefit our customers, our staff and the wider community. 

Find out more about our CSR

Our journey

We have come a long way since starting out as Suffolk Heritage Housing Association in 1991.


Although our name may have changed over the years, we have always put our customers at the heart of everything we do. As Flagship Group today, we remain committed to providing homes for people in need.